Please read the following terms and conditions carefully. By scheduling an appointment or engaging services with Branch Lane Psychotherapy, you agree to the terms outlined below.
Last updated: June 2026
Overview
Branch Lane Psychotherapy ("Branch Lane," "we," "us," or "our") provides outpatient mental health services to adults, including individual therapy, trauma-informed care, and counseling for a range of life challenges. These Terms and Conditions govern your use of our services and website.
The information on this website does not constitute professional mental health advice and does not create a therapist-client relationship. A formal therapeutic relationship is established only when intake forms have been completed, informed consent has been signed, and services have been initiated.
Therapeutic Relationship
A therapeutic relationship with Branch Lane begins only after:
- You have completed all required intake paperwork
- You have signed an informed consent agreement
- Services have been formally initiated with a licensed clinician
Viewing or interacting with this website does not establish a therapeutic relationship, and no information submitted through the website contact form should be considered confidential in the same way as communications within an established therapeutic relationship.
Appointments
We ask that you provide at least 24 hours' notice to cancel or reschedule an appointment. Sessions cancelled with less than 24 hours' notice may be subject to a late cancellation fee. Repeated no-shows or late cancellations may affect your ability to continue services with Branch Lane.
We reserve the right to modify session times with reasonable advance notice. We will make every effort to accommodate scheduling changes on your end whenever possible.
Fees, Insurance, and Payment
Payment is due at the time of service unless other arrangements have been made in advance. Accepted payment methods include cash, credit cards, and HSA/FSA cards. Please confirm accepted payment methods with your clinician.
Fees vary by clinician based on training, experience, and specialization. You will be informed of the applicable fee before beginning services.
Branch Lane is an out-of-network provider for most insurance plans. We do not bill insurance directly. Upon request, we can provide a superbill that you may submit to your insurance carrier for potential reimbursement. You are responsible for understanding and verifying your own out-of-network benefits.
If you have questions about fees or insurance, please reach out before scheduling your first session. We are happy to discuss options.
Confidentiality
All information shared in therapy is confidential. We will not disclose information about you without your written consent, with the following exceptions required or permitted by law:
- When there is a risk of imminent harm to yourself or others
- When there is reasonable suspicion of child, elder, or dependent adult abuse
- When disclosure is ordered by a court of law
- When required by applicable state or federal law
Please see our Privacy Policy for additional information about how we handle your personal and health information.
No Emergency Services
Branch Lane does not provide emergency or crisis services. If you are experiencing a mental health emergency, please:
- Call 911 or go to your nearest emergency room
- Contact the 988 Suicide and Crisis Lifeline by calling or texting 988
- Contact the Crisis Text Line by texting HOME to 741741
Our clinicians are not available 24/7 and cannot guarantee real-time responses between sessions. Please establish a safety plan with your therapist if you have concerns about crisis situations.
No Guarantees of Outcome
Therapy involves personal growth, exploration, and change. While our clinicians bring significant training and experience to their work, outcomes cannot be guaranteed. Progress in therapy depends on many factors, including your engagement, the nature of the concerns being addressed, and consistency of attendance.
We are committed to working collaboratively with you and will regularly check in about how the work is going and whether adjustments are needed.
Termination of Services
Either party may terminate the therapeutic relationship at any time. If you wish to end services, we encourage you to discuss this with your clinician so that an appropriate transition plan can be made.
Branch Lane reserves the right to terminate services if:
- Continuing therapy is no longer clinically appropriate
- Practice policies have been repeatedly violated
- Safety concerns arise that cannot be adequately managed in an outpatient setting
- Non-payment of fees
In such circumstances, we will provide referrals to appropriate alternative resources whenever possible.
Website Use
The content on this website is provided for general informational purposes only. It does not constitute professional mental health advice, diagnosis, or treatment. Do not use information on this website as a substitute for professional guidance from a licensed clinician.
We make reasonable efforts to keep the information on this site accurate and up to date, but we cannot guarantee that all content is current or free from error.
Intellectual Property
All content on this website - including text, images, design, and layout - is the property of Branch Lane Psychotherapy and may not be reproduced or distributed without prior written permission.
Changes to These Terms
We may update these Terms and Conditions from time to time. When we do, we will update the date at the top of this page. Continued use of our services or website following any update constitutes your acceptance of the revised terms.
Contact Us
If you have questions about these terms, please contact us:
- Phone: (904) 201-9851
- Email: info@branchlane.com
- Address: 90 Fort Wade Road, Suite 100, Ponte Vedra Beach, FL 32081