Terms and Conditions
Welcome to Branch Lane Psychotherapy (“we,” “our,” or “us”). These Terms and Conditions outline how our services are provided and what you can expect when engaging in therapy with our practice. By scheduling or participating in services, you agree to the terms below.
Services Provided
Branch Lane Psychotherapy provides outpatient mental health services to adults, including but not limited to:
Individual psychotherapy
Trauma-informed therapy
Anxiety, depression, and stress support
Relationship and life-transition counseling
ADHD-informed therapy and emotional regulation work
All services are provided by licensed mental health professionals and are personalized to each client’s needs, goals, and pace.
Therapeutic Relationship
A therapist-client relationship is established only after:
Required intake forms are completed
Informed consent is signed
Services are formally initiated
Information provided on our website or through email does not constitute therapy or create a therapeutic relationship.
Appointments and Cancellations
Scheduling: Appointments may be scheduled through our online booking system, email, or phone.
Cancellation Policy: We require at least 24 hours’ notice to cancel or reschedule an appointment. Late cancellations may result in a fee equal to the session rate.
No-Show Policy: Failure to attend a scheduled session without notice may result in a full session charge, as this time is reserved specifically for you.
Fees, Insurance, and Payment
Payment Methods: Payment is due at the time of service unless prior arrangements have been made. We accept [e.g., cash, credit cards, insurance payments, etc.].
Insurance: Clients are responsible for verifying insurance coverage and paying any co-pays, deductibles, or uncovered amounts.
Outstanding Balances: Unpaid balances must be settled before scheduling future appointments.
Confidentiality
Branch Lane Psychotherapy follows all applicable federal and state confidentiality laws, including HIPAA.
Confidentiality may be broken only when legally required, including:
Risk of harm to self or others
Suspected abuse or neglect
Court orders or legal mandates
Additional details are provided in our Notice of Privacy Practices.
Telehealth Services
When therapy is provided via telehealth, we use secure platforms to protect your privacy. Clients are responsible for:
Having a private, distraction-free space
Reliable internet access
Understanding the limits of electronic communication
Telehealth consent is required prior to participation.
Client Responsibilities
Clients agree to:
Participate honestly and respectfully in the therapeutic process
Communicate concerns, questions, or changes in circumstances
Take responsibility for their own well-being outside of sessions
Inform therapists of any changes to their contact information, health status, or insurance coverage.
Therapy is a collaborative process, and progress varies from person to person.
Therapist Responsibilities
Branch Lane Psychotherapy will provide a safe, supportive, and non-judgmental environment.
Our therapists will adhere to ethical standards and maintain professional boundaries.
Limitations of Service
Therapy is a collaborative process, and outcomes are not guaranteed.
Branch Lane Psychotherapy does not provide emergency or crisis services.If you are in immediate danger or experiencing a mental health emergency, please call 911, visit your nearest emergency room, or contact the 988 Suicide & Crisis Lifeline.
Termination of Services
Either the client or therapist may end therapy at any time.
Branch Lane Psychotherapy may discontinue services if:
Therapy is no longer clinically appropriate
Policies are repeatedly violated
Safety concerns arise
When possible, appropriate referrals will be provided.
Website Use
Website content is for informational purposes only and does not replace professional mental health care.
Branch Lane Psychotherapy is not responsible for the content or privacy practices of external websites linked on our site.
Limitation of Liability
Branch Lane Psychotherapy is not liable for any indirect or consequential damages arising from the use of our services or website. Therapy involves personal growth and emotional work, and outcomes cannot be guaranteed.
Governing Law
These Terms and Conditions shall be governed by applicable state laws.
Contact Information
By engaging with Branch Lane Psychotherapy, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
© Copyright 2026. Branch Lane Psychotherapy. All Rights Reserved.