Frequently Asked Questions
Clear answers to help you feel informed, supported, and confident as you take the next step.
Branch Lane Psychotherapy offers telehealth services in New York, Florida, Wisconsin, Illinois and California. In-person sessions are available in Jacksonville and Saint Johns, Florida, depending on clinician availability.
Yes, we offer virtual sessions throughout New York, Florida, Wisconsin, Illinois, and California. Services are only available to clients physically located in states where a clinician is licensed. There is availability for in-person sessions in Jacksonville and Saint Johns, Florida.
If you need to cancel or reschedule a session, we ask for at least 24 hours’ notice. Cancellations made with less than 24 hours’ notice will be charged with the cancellation fee.
Your first session is guided by your needs, and you don’t have to have everything figured out before you arrive.
We provide gentle structure and support, helping you explore what matters most while creating a safe, comfortable space. Together, we’ll find a pace and approach that feels right for you.
The frequency of therapy depends on your individual needs and goals.
Many people begin with weekly sessions, while others may benefit from meeting more frequently for additional support. Over time, this may change. Together, we’ll find a rhythm that best supports your growth and healing.
At Branch Lane Psychotherapy, our therapists bring different clinical focuses, training histories, and levels of experience to their work. Session fees may reflect these distinctions. We are committed to providing high-quality care with transparency and fairness. We will meet with you for an initial consultation where you can share what’s been bringing you to therapy, ask questions, and get a feel for how we work. If your provider is not in-network with your insurance, you may still be able to use your benefits.
We can provide a superbill, which you can submit to your insurance company for potential out-of-network reimbursement. We encourage you to discuss your situation openly with our team. Our goal is to co-create a fee arrangement that feels respectful, equitable, and workable for you.
If your provider at Branch Lane is not in-network with your insurance, you may still be able to use your out-of-network benefits to help cover therapy. You can use the eligibility form below to obtain an estimate of your out of network coverage.

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